Privacy Policy

Last updated: March 15, 2026

1. Who We Are

P&S Lab is an incorporated company based in Laval, Québec, Canada. We operate the website pscreativelab.ca and sell products through the Etsy marketplace.

2. Information We Collect

We collect personal information only when you voluntarily provide it or when it is automatically gathered through your use of our website.

Through our contact form, we collect:

• Your name
• Your email address
• Your message content

We also automatically collect:

• Browsing data and page views via Jetpack (Automattic), an analytics service
• Basic functional cookies (language preference, session data)

3. Purpose of Collection

We use the information we collect for the following purposes:

• To respond to your inquiries sent through the contact form
• To analyze website traffic and improve user experience
• To remember your language preference during your visit

We do not use your personal information for marketing, advertising, or profiling.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. Limited data may be processed by the following service providers:

• Automattic (Jetpack) — analytics and site performance. Privacy policy: automattic.com/privacy
• Bluehost (HostGator) — web hosting, servers located in the United States
• Etsy Inc. — if you purchase via our Etsy store, Etsy’s privacy policy applies to that transaction

5. Retention Period

Contact form submissions are retained for a maximum of 12 months, then permanently deleted. Analytics data is aggregated and anonymized. Language preference cookies expire at the end of your browser session.

6. Your Rights

Under Quebec’s Law 25 and Canada’s PIPEDA, you have the following rights:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to data portability (receive your data in a structured, readable format)
• Right to withdraw consent at any time

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

7. Cookies

This site uses minimal cookies. We do not use advertising or tracking cookies. The cookies we set are:

• pslang — stores your language preference (EN/FR). Functional cookie, contains no personal data.
• Jetpack / WordPress session cookies — used for site analytics and security functions.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, including SSL encryption for all data in transit, access controls, and regular software updates.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.